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Text: 077664 13-2-19

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www.connexions-direct.com

Connexions works with young people through Personal Advisers, also known as PAs.

They work in Connexions centres and in every school and college, including special schools and pupil referral units.

They also work within other community organisations such as:

• Black and Minority Ethnic (BME) organisations
• Leaving Care teams
• organisations that support young offenders
• teenage pregnancy teams
• substance misuse teams
• Voluntary organisations

Our PAs are the 'gateway' to Connexions services, and can support young people to find the right kind of help for them.

Contact a Personal Adviser

The kind of things you can talk to a PA about are:

Education & learning:
help with choices from year 9 options right up to higher education

Employment and work-based learning advice:
help with moving into jobs and training

Confidential help:
someone to talk to who won't judge you

Drugs & alcohol:
information and support with problems

Emotional well-being:
coping with stress and worry

Financial and benefits advice:
info on finding financial support for learning, benefits and other financial issues

Health:
information on physical and mental health

Homelessness:
practical help

Learning difficulties and disabilities:
extra help and guidance for those aged 13 - 25

Pregnancy and sexual health:
advice, information and practical support

Relationships:
help with any problems you may have with family, friends and partners

Volunteering opportunities:
opportunities to get involved with voluntary and community organisation

As with other services, we need to keep some information about you. We may also record information you share with us.

Why Do We Keep This Information?

• To keep in contact with you

• To make sure you know about our services

• To make sure you get the help, advice and support that meets your needs

We keep information about you on a secure computerised database

Your Rights

You have the right to see the information we keep about you. You can:

• see your computer record at any reasonable time;

• request a paper copy of your record - we will supply this to you within 40 working days (there may be a charge for this service);

• ask for your record to be changed if it is incorrect;

• complain to us if you are unhappy about the way we deal with information about you.

If you want any of this leaflet explained to you, ask your personal adviser or call in at your nearest Connexions Centre.

The Sort Of Information We Keep

• First name(s) and surname

• Date of birth

• Address including postcode

• Telephone number - at home and mobile

• Your e-mail address (if you have one) at school/college/home

• Your gender (male/female)

• Your ethnicity

• Your parent/carer’s name and contact address

• School/college/other learning provider/employer

• What you are doing at the moment eg at school, employed, unemployed, etc

• Information on your achievements and qualifications

We may share this information with other organisations who are involved with your education, training or support unless you ask us not to.

Confidential Information

Connexions will not pass on any confidential information you share with us toanyone else unless you tell us in writing it is OK to do so. We will ask you to fill in a form to give us permission. Occasionally, we may be legally required to pass on information about a young person to other organisations, without their permission, for example if we believe that young person to be at risk of personal harm.

Our policy protects young people as data subjects under the Data Protection Act 1998.

If you need any of our information in a different format, such as large print, Braille, audio or another language, please let a Personal Adviser or your nearest Connexions centre know.