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Text: 077664 13-2-19

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www.connexions-direct.com

Connexions Should:

• Provide opportunities that allow young people to be heard, and to help them decide a way in which this should be done
• Allow young people to identify and have a say on issues which affect them
• Always look to highlight and inform young people of new opportunities they can access and get involved in
• Provide opportunities to allow young people to take a lead in appropriate Connexions projects
• Ensure young people can get involved with Black Country Connexions at all levels

Connexions should:

• Have appropriately trained staff to help guide young people's careers
• Provide information and guidance to allow young people to participate in all aspects of the Connexions service
• Inform young people of their right to gain access to a personal adviser, who will provide guidance and support about careers and other issues to help them make decisions
• Help empower young people to access opportunities

Connexions should:

• Ensure all employees are non-judgemental, friendly and reliable
• Provide equal opportunities for young people from different ethnic backgrounds and communities to get involved in activities, to meet and have a laugh
• Provide more workers trained to work with young people with learning difficulties and/or disabilities (LDD)
• Provide adequate learning difficulties and/or disabilities resources
• Create an environment of mutual respect
• Ensure there is staff representation at all levels within Black Country Connexions to reflect the community that we wish to serve i.e. ethnic backgrounds, gender, special needs, and gay/lesbian workers

Connexions should:

• Provide staff to confide in
• Staff who are sincere
• Staff who are respectful to all young people
• Staff who will keep all young people information CONFIDENTIAL (unless it places young people at risk)
• Staff who are committed to act in all young people's best interests
• Provide staff that all young people can trust
• Provide staff that are not afraid to admit their limitations
• Provide staff that have faith in young people to make decisions for themselves

Connexions should:

• Keep young people information confidential
• Ensure young people are made aware of the confidentiality policy
• Inform young people of any legal obligations that will affect confidentiality. For example, Black Country Connexions will only break confidentiality if someone is about to endanger themselves or others

Connexions should:

• Look to support all young people in every way possible on all levels within the Connexions service
• Make its service enjoyable for young people, partners and staff to meet and work together
• Not make assumptions on young people needs and wants at any time
• Staff to help ensure all young people's living conditions / environment are safe via their PA

Connexions should:

• Provide varied training opportunities for young people, such as:
1. Drug Training
2. Communication Skills
3. ICT Training
4. Senior members training (to work alongside young people)
5. First Aid
6. Equal Opportunities Training
• Provide training opportunities to a wide range of young people to enable them to contribute to the development of the service
• Provide training opportunities for all Black Country Connexions staff to ensure they are confident and able to support young people